Refund Policy

Last Updated: 2026

At Nviewx, we aim to provide a reliable service and great customer experience. However, Subscriptions are digital products that become accessible immediately, so refund conditions apply as follows:

1. Refund Eligibility

Refunds may be issued if:

The service did not work at all after purchase.
You contacted support and the issue could not be resolved.
The request is made within 48 hours of purchase.

2. Non-Refundable Situations

Service was working but stopped due to ISP blocking.
Customer changed their mind.
Wrong device information provided.
App or device incompatibility not caused by us.
Failure to follow installation instructions.
Customer used more than 1 hour of the service.
Issues caused by third-party apps (IPTV Smarters, TiviMate, etc).

3. Trial Policy

Trial accounts, if offered, are non-refundable and limited to one per customer.

4. Availability Disclaimer

We are not responsible for:

Channel/provider changes
VOD unavailable
Customer internet speed
ISP, VPN, or Firewall blocks

5. How to Request a Refund

Email your request to: contact@nviewx.com

Include:

Order number
Email used for purchase
Description of issue
Screenshots or video proof

We respond within 24–48 hours.

6. Chargebacks

Unauthorized chargebacks will result in account suspension. We reserve the right to dispute fraudulent claims.

7. Funds

You will get 50% of total amount.